Gearbox Technologies LLC, an Alabama limited liability company (“Gearbox,” “Company,” “we,” “us,” or “our”), operates the Gearbox mobile application and related services (collectively, the “App”). This Privacy Policy describes how we collect, use, store, disclose, and protect information when individuals access or use the App. By creating an account, accessing, or using the App, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. This Privacy Policy is incorporated into and subject to our Terms of Service, and in the event of a conflict, the Terms of Service shall control.
We may collect information that you voluntarily provide to us when you create an account or use the App. Such information may include your name, email address, login credentials, vehicle information (including but not limited to VIN, make, model, mileage, and maintenance history), and any communications you send to us through support channels. If you use AI-powered features within the App, we collect and may store the text of prompts, questions, or other inputs you submit (“User Prompts”), as well as AI-generated responses. You are solely responsible for the accuracy of the information you provide and for ensuring that you do not submit sensitive personal information that is not required for use of the App.
In addition to information you provide directly, we may automatically collect certain technical and usage information when you access or use the App. This may include your IP address, device identifiers, device type, operating system, mobile carrier, usage logs, timestamps, interaction data, crash reports, diagnostic data, and other analytics information. This data is used to maintain security, monitor performance, improve functionality, prevent abuse, and enhance the overall user experience.
If you interact with AI features, your User Prompts and associated responses may be processed by third-party AI service providers under contractual arrangements designed to protect confidentiality and security. We may store User Prompts and responses for operational, quality assurance, abuse prevention, system improvement, and security purposes. You acknowledge that AI-generated responses may be inaccurate, incomplete, or outdated and should not be relied upon as professional, mechanical, safety, or legal advice. You agree not to submit highly sensitive personal information such as Social Security numbers, financial account numbers, medical data, government-issued identification numbers, or other confidential information through AI features or any other part of the App.
We use collected information to provide, operate, maintain, and improve the App; to generate maintenance reminders and related services; to respond to inquiries and support requests; to process transactions if applicable; to enforce our Terms of Service; to detect, investigate, and prevent fraud, misuse, or unlawful activity; to comply with legal obligations; and to protect the rights, property, and safety of Gearbox, our users, and others. We do not sell, rent, or trade your personal information to third parties for monetary consideration.
We may disclose information to third-party service providers that perform services on our behalf, including but not limited to cloud hosting providers, analytics providers, AI processing providers, infrastructure providers, payment processors, and customer support vendors. These providers are authorized to access information only as necessary to perform services for us and are contractually obligated to maintain appropriate confidentiality and security measures. We may also disclose information if required to do so by law, subpoena, court order, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, investigate fraud, respond to a security incident, or comply with applicable legal obligations. In the event of a merger, acquisition, restructuring, sale of assets, or similar transaction, user information may be transferred as part of that transaction, subject to applicable law.
We retain information for as long as your account remains active and as reasonably necessary for legitimate business purposes, including security, fraud prevention, system improvement, dispute resolution, and compliance with legal obligations. If you request deletion of your account, we will process the request within a reasonable time; however, certain information may be retained in backup systems, archival storage, or as required by law. Complete removal from backup systems may not occur immediately and may take a reasonable period of time consistent with standard data retention practices.
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. Such measures may include encryption in transit, secure server environments, access controls, and monitoring systems. However, no method of transmission over the internet or method of electronic storage is completely secure. Accordingly, we cannot guarantee absolute security, and you acknowledge that you provide information at your own risk.
The App is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13 in compliance with the Children’s Online Privacy Protection Act (COPPA). If we become aware that we have inadvertently collected information from a child under 13, we will take reasonable steps to delete such information.
In the event of a data breach involving personal information as defined under applicable law, we will provide notice in accordance with the Alabama Data Breach Notification Act of 2018 and any other applicable legal requirements. Nothing in this Privacy Policy shall be interpreted as creating a contractual obligation to provide notice beyond what is required by applicable law.
Your information may be stored and processed in the United States or in other jurisdictions where our service providers operate. By using the App, you consent to the transfer, storage, and processing of information in such jurisdictions, which may have data protection laws that differ from those of your state of residence.
To the maximum extent permitted by applicable law, Gearbox Technologies LLC disclaims liability for unauthorized access to, or alteration, disclosure, or destruction of, personal information except where such liability cannot be lawfully disclaimed. In no event shall Gearbox Technologies LLC’s aggregate liability arising out of or relating to this Privacy Policy exceed the total amount paid by you, if any, to Gearbox within the twelve (12) months preceding the event giving rise to the claim. All other damages, including indirect, incidental, consequential, special, or punitive damages, are expressly disclaimed to the fullest extent permitted by law.
We reserve the right to update or modify this Privacy Policy at any time. If we make material changes, we may provide notice through the App or by other reasonable means. Continued use of the App after such updates constitutes acceptance of the revised Privacy Policy.
If you have questions regarding this Privacy Policy or wish to request account deletion, you may contact:
Gearbox Technologies LLC
Auburn, Alabama
Email: info@gearboxtechnologies.com
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